Bonzai

Customer Care

We want to make your experience a memorable one... here are a few things that will help you along the way... if you can't find the answer, please let us know via pahanya.life@gmail.com and we would be happy to help.

 

Privacy and Safety

The safest place to purchase PAHANYA products is directly from our website.

PAHANYA Ltd is not responsible for other fraudulent companies calming to be PAHANYA and we will not be in a position to reimburse or pay anyone on their behalf. If you have any questions please contact us directly via pahanya.life@gmail.com

​We are committed to only communicating via email and/or via social media. Therefore, if you have any questions or concerns please contact us via pahanya.life@gmail.com

By purchasing from our website we agree to keep your personal information private however, PAHANYA Ltd is not responsible for system breaches subject to Internet hackers. 

Only you are responsible for the data inputted, updated, and edited in your account. 

PAHANYA Ltd is not responsible for images taken by yourself, your posts on social media with our products, and other posts that include, songs, videos, statements, and other information that may or may not be subjected to copyright laws. 

PAHANYA Ltd is not responsible for purchases done by a minor, and it will be treated as a normal order. as you are responsible for your household. 

 

Handmade Policy

All products at PAHANYA is handmade and it may vary slightly from the image you see on our website or social media. We will continue to try our absolute best to publish pictures as accurately as possible but due to the manufacturing process, they may differ from one another.

 

Shipping Policy

Do you ship out of Ontario?

Yes, Shipping charges may apply and it may take up to 8- 21 business days

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Do you ship International?

Yes, Shipping charges may vary and it may take up to 8- 21 business days

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When will the items be shipped after payment?

We will ship your items within 4 - 7 business days. 

 

How is my package shipped?

We ship all our packages via standard letter mail with Canada Post. This can take anywhere from 7-21 days (excluding weekends and holidays). Our delivery times are estimated only and are not guaranteed.

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Please note, Neither Pahanya.Co Ltd. and Canada Post are responsible for lost packages if your shipping address is entered incorrectly.

Pahanya.Co Ltd. is not responsible for lost or stolen packages.

​Pahanya.Co Ltd. is not responsible for mistakes made by the postal service.

​Pahanya.Co Ltd. is not responsible for damaged orders via the postal service.

Pahanya.Co Ltd. is not responsible PO Box problems

Pahanya.Co Ltd. is not responsible for additional charges such as Taxes or Duties.

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​What are the Duties and Taxes charges?

For International Shipping, your order may be subject to import duties and taxes, which will be calculated once a shipment reaches your country.

Please note that Pahanya.Co Ltd does not have any control over duties taxes and the duration of package clearing from the port, and we are not in a position to advise you on the amounts. Please contact your local customs office for information regarding this matter.

Pahanya.Co is not responsible for paying additional charges for customs clearance and we will not be able to reimburse you for duties and taxes paid upon delivery.

Pahanya.Co Ltd  do es not have any say or responsible for Customs policies in your respective country and its governance.

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What foreign transaction fees are there?

Fees applied at your bank are not under the control of Pahanya.Co Ltd. We do not charge additional transaction fees for your order.

 

Return and Exchange Policy

 

What is your Return policy?

Unfortunately, We are unable to accept returns at this point, However, we want your experience with us to be a pleasant and memorable one. If for any reason you are not completely satisfied with your order please email us at pahanya.life@gmail.com and we would be happy to help.

 

For Apparels

We will gladly offer a refund, exchange or replacement on all products returned to us within 7 days of your receipt of them.
 
Return policy includes;
·         The product must be in its original wrapper
·         The product must be in its unused condition
·         The product must contain its original label
·         Please note that you will have to cover the postage costs yourself.
 
An email will be sent to you as soon as we’ve received your return in its original condition and apply your refund to your original payment method. This is usually done within 5 -7 working day.
 
We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

 

What is your cancellation policy?

You have One hour upon confirmation to cancel your order. Failing which the order will be processed and delivered as per planned. If you want to change or cancel your order, please contact us at pahanya.life@gmail.com

 

Handmade Scrunchie on Cotton Viscose fabric. 

Length - 25 Inches    Width  - 5 Inches ( Single side not circle)  

 

HOW TO TAKE CARE OF YOUR PAHANYA PRODUCTS

SCRUNCHIES

Just Like your clothes, scrunchies are made using fabric. The same method can be used in washing it

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HAND WASHING METHOD

1. Place your scrunchies in a large bowl or in the sink

2. Add warm water to a large bowl (or fill the sink ½ the way)

3. Add in a few drops of laundry detergent or shampoo

4. Wash them with your hands thoroughly

5. Rinse

6. Lay them out to dry on top of a towel or hang to dry

 

MACHINE WASH METHOD

1. Place your scrunchie in a laundry bag.

2. Wash on the delicate cycle option

3. Choose warm or cold water with the lowest spin cycle

4. Let them hang dry

 

​EARRINGS, BRACELETS AND BOWS

1. Place your products in a large bowl (we do not recommend a sink as you might lose the smaller pieces.

2. Add warm water to a large bowl

3. Add in a few drops of laundry detergent or shampoo

4. Wash them with gentle with your hands

5. Rinse

6. Lay them out to dry on top of a towel.